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UBA takes chat-banking platform to five countries

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United Bank for Africa

United Bank for Africa (UBA) Plc’s flagship Chat Banking character, Leo, is ready to change the face of e-banking throughout key African markets following its launch in Cameroon, Zambia, Cote D’Ivoire, Senegal and Congo.

Already Leo has been very lively in Africa’s greatest market, Nigeria, which had introduced ease to the shoppers, because it has aided them with quite a few transactions for the reason that starting of the yr when it was formally launched in Lagos.

With this launch, prospects and non-customers of the bank will likely be ready to make use of their social media accounts to perform quite a few banking transactions from the consolation of their units – cellphones, laptops, tablets, palmtops and the likes.

The fascinating factor to notice is that Leo, whereas delivering way of life and high quality banking via the Facebook Messenger chat platform, has come into these markets with some new and extra options. For occasion, customers can derive very important info from the chatbot as he can present the names of world personalities round key markets. Another new function of Leo is that when requested, he can present the present time in any metropolis and the climate circumstances making it simple for purchasers and non-customers who search to navigate between cities to accomplish that with ease.

This, is as well as to the opposite key options of the synthetic intelligence character which embrace addressing any sort of banking considerations raised by prospects. They will likely be ready to open new accounts, obtain prompt transaction notifications, examine their balances on the go, switch funds and airtime high up. They will even give you the chance to verify cheques, pay payments; apply for loans, freeze accounts, request for mini statements, amongst different issues.
Customers can simply lodge their complaints via the platform and may view criticism tickets.

Group Managing Director, UBA, Kennedy Uzoka, acknowledged that the launch of Leo is a part of initiatives geared toward placing the bank’s prospects first with UBA constantly creating methods geared toward easing transactions for the bank’s quite a few customers, whereas guaranteeing utmost security of their transactions.

Uzoka stated: “The formulation of this product, is in line with the bank’s customer 1st philosophy, the place we’re doing issues not the best way we like, however specializing in what the shoppers need, the place they need it, and within the precise platform they need it.’
“At UBA, we have been working with technology giants that have the global capacity to ensure not only seamless but also effortless banking for millions of our customers across Africa. We at UBA, have collaborated with Facebook to come up with this innovation that is capable of revolutionising the way banking is done in Africa,” he stated.

Uzoka who famous that Leo will within the nearest future, present up on different social platforms, also stated that all it takes to benefit from the companies is just to have a Facebook account.

Also talking on the launch of Leo, the Group Head of Online Banking at UBA, Austine Abolusoro, reiterated that Leo is not only a chat machine, however an synthetic intelligence character meant to handle any sort of banking considerations raised by prospects.

“Leo is ready and waiting to help with most transactions and to deliver any form of banking services. Leo is operating a lifestyle-banking platform on facebook messenger to assist with your transactions while chatting with your friends and business partners. The security with this platform is that for every transaction, an OTP (One Time Password) is generated to the phone number that is registered on your account.”

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