The Corporate Affairs Commission (CAC) today said that the temporary disruption of services experienced by its customers recently was due to ongoing implementation of new innovations and government policies.
The commission’s Director of Customer Service, Lady Azuka Azinge, stated this during its Customer Service Week celebration in Abuja.
Azinge said, “One of the reasons you have this problem is because we are going through changes in several operational areas.
“For instance we changed our main service portal, moved into something more efficient and more modern. So, naturally such things come with difficulties and problems.
“The new TSA which government has just introduced is also another one, because linking to our own portal and all that took a while but gradually things are taking shape.
“We have linked to the remittal, which is the main portal that government is using to drive this policy and it is working very efficiently now.
“Initially, it was difficult but we are already operating it.
“For those who are not aware we also have our enquiries unit where they walk up to our staff who put them through.
“We also pass circulars, did newspaper adverts and we also had a write-up we circulated, showing them the right steps to take to get into that portal.”
The director further explained: “One of the teething problems we have is that they (customers) complain of long stay on the queue to verify their receipts.
“But we have to do that because we are a revenue generating organization and we need to ensure that the money paid in is actually in the portal before that service can be rendered.
“We have it on the system. We are linked to remittal. So, we can actually use the code to track it.
“Like I said, any new thing comes with challenges, and you know our people are the most patient people on earth, in quote.
“Because of that people are in a hurry, they want to come and get things done and leave. They don’t want to stay and have enough time for them to do what they want to do. They want quick service.
“But we have also increased the number of staff who are doing the verification, and we discussing with some of the banks to come back so that it will be easier.
“Instead of them going into town, they can actually pay through that same portal with the banks in the hall here.”
Azinge said that CAC was taking customer service to the next level, disclosing that it was the first time that the Customer Service Week was being marked by the commission.
reports that the event is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis.
It featured cutting of cake and taking of group photographs among others.